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Privacy Policy

Introduction

This is MMT Healthcare’s Privacy Notice. As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data. If you have any concerns or questions please contact us:

Email: info@mmthealthcare.co.uk

 

Service Users

What data do we hold?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

  1. Your basic details and contact information e.g. your name, address, date of birth and next of kin;
  2. Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

  1. Health and social care data about you, which might include both your physical and mental health data.

Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

  1. We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.

We process your special category data because

  1. It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
  2. It is necessary for us to provide and manage social care services;
  3. We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

Where do we process your data?
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative(s);
  2. Third parties.

We do this face to face, via phone, via email, via our website, via post, via application forms. Third parties are organisations we might lawfully share your data with. These include:

  1. Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  2. The Local Authority;
  3. Your family or friends – with your permission;
  4. Organisations we have a legal obligation to share information with i.e. forsafeguarding, the CQC;
  5. The police or other law enforcement agencies if we have to by law or court order.

Friends/Relatives

What data do we have?
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:

  1. Your basic details and contact information e.g. your name and address.

Why do we have this data?
By law, we need to have a lawful basis for processing your personal data. We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff. We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?
So that we can provide high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative(s);
  2. Third parties.

We do this face to face, via phone, via email, via our website, via post, via application forms. Third parties are organisations we have a legal reason to share your data with. These may include:

  1. Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, and other health and care professionals.
  2. The Local Authority; The police or other law enforcement agencies if we have to by law or court order.

Our Website

In order to provide you with the best experience while using our website, we process some data about you via our website, www.mmthealthcare.co.uk:

  1. Via our Contact form.
  2. Via an Online application form.
  3. Leaving reviews on the website.

 Cookies that we use on our website

We use the following cookies:

(a) Essential cookies. These cookies are required for the website to function properly. They enable core functionalities like security, performance optimisation, and basic site operation. We do not seek your consent before we place these cookies and you cannot not disable them.

(b) Marketing cookies. These cookies are used to make our website and the advertising displayed on it more relevant to you and your interests, as well as measure how effective advertising campaigns are and control how often you see advertisements.

(c) User Experience cookies. We use these cookies to enhance users’ experience on the website, such as enabling social sharing and remembering user preferences.

(d) Analytics cookies. Analytics cookies help us understand how visitors interact with our website. They help us track which pages are visited, how long users stay on the site, how they interact with the site and where they come from. We use this data to continually improve our service for every visitor on our site and to help ensure that the reviews published on our website are genuine.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Your rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  1. a) the right to access;
  2. b) the right to rectification;
  3. c) the right to erasure;
  4. d) the right to restrict processing;
  5. e) the right to object to processing;
  6. f) the right to data portability;
  7. g) the right to complain to a supervisory authority; and
  8. h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

  1. a) consent; or
  2. b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the Information Commissioner’s Office.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us. We will always respond to your request as soon as possible and at the latest within one month.

Security of personal data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems. The following personal data will be stored by us in encrypted form: password(s).

Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

 

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office (“ICO”). Our data protection registration number is ZB046280.

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”)

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.

 

Changes to this notice

This notice was last updated on 31st March  2026. We may change this policy by updating this page to reflect changes in the law or our privacy practices. However, we will not use your Personal Data in any new ways without your consent.

 

Policy Management

This policy is reviewed periodically and at least annually to ensure compliance with the following prescribed criteria.

  1. General Data Protection Regulation
  2. Legislative requirements defined by law, where appropriate