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Client Survey

Client Survey

Tell us how you feel?

As a valued client of mmthealthcare, we are committed to not only meeting but exceeding your expectations in the care and support we provide. To help us continually improve the quality of our services, we kindly ask that you take a few minutes to complete this short survey by rating your experience and the level of care you or your loved one receives. Your feedback is extremely important to us and will help us enhance our standards of care.
Thank you in advance for your time and continued trust in our services

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Name
How satisfied are you with the timeliness of our service (e.g., the time it took to begin care/support)?
How well do our staff listen to and understand your individual needs?
How satisfied are you with the professionalism, appearance and training of the staff who support you?
How confident are you that your care/treatment is safe, and that the service protects your safety and dignity?
How well do we involve you (and others you choose) in decisions about your care and support?
How satisfied are you with the quality of communication from our team (explaining treatment, next-steps, your options)?
How well do we support your independence and your ability to live a fulfilled life according to your wishes?
How satisfied are you with the respect shown to your privacy, culture/background and personal preferences?
How likely are you to recommend our service to someone who needs support similar to yours?
How satisfied are you overall with the care/support you receive from us?
Complaints and Concerns

Let us know how you feel

We strive to ensure every client receives exceptional care. However, if you ever feel dissatisfied or wish to raise a concern, we encourage you to let us know. Your feedback helps us resolve issues promptly and maintain transparency in our services. You can learn more about our process by downloading our complaints brochure on the side.

Complaints Policy Brochure